I am very pleased to comply fully with the Consumer Protection Regulations (2014) which give excellent protection and peace of mind to consumers buying goods online.

You have the right to cancel an order, or part of an order at any time prior to receipt of goods. In addition, if you are not satisfied with the goods (or part thereof) on receipt, or if you just change your mind, you have the right to return them for a full refund -  including the cost of the return postage.

You have 14 days from receipt of the goods in which to change your mind. You should advise me by email, or letter during that period that you wish to return the goods, or part of the goods. There is no need to give a reason. Then you have a further 14 days in which to post the goods back to me.

The refund will be made as soon as the goods are received by me. The money will be credited back to you by Paypal. All goods returned must be in an unused and resaleable condition. You should please use the cheapest means of return postage and keep a receipt of posting.

 

Please email

johnson.publishing@virgin.net for return details